Excellence: Learning from Great Procurement Teams
Introduction and Getting Started with Meetings
The link below is an introduction to SCOPEVision and the SCOPE tools and a discussion of quality management models in general.
SCOPEVision Description (25-page PDF file requires Adobe Reader)
For you who have been around quality models, here is how to use the tools on the site.
These Web pages contain recommended resources that you may find particularly useful. Along these lines, the following books are especially useful in introducing quality management concepts or because they are seminal works in quality management:
W. Edwards Deming, Out of the Crisis (Cambridge: MIT Press, 1986). Must-have wisdom from one of the quality greats, revered in Japan with establishment of the Deming prize in the 1960s.
George Eckes, The Six Sigma Revolution: How General Electric and Others Turned Process into Process (New York: John Wiley & Sons, 2001). [Good quality history and introduction to Six Sigma. Eckes's books are some of the easiest to read.
Michael George, Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (New York: McGraw-Hill, 2003). In a previous book, George mapped out the combination of Six Sigma and Lean; in this book he applies Lean Six Sigma to the service industry, with hospital and government examples that are very useful. Demystifies the Six Sigma process somewhat.
Joseph Juran and A. Blanton Godfrey, Juran's Quality Handbook, 5th (McGraw-Hill: 1999). This 1,800 page book is comprehensive and contains the well accepted wisdom of one of the quality giants.
Jeffrey Liker, The Toyota Way: Fourteen Management Principles from the World’s Greatest Manufacturer (New York: McGraw-Hill, 2004). Easy reading analysis of the Toyota Production System, the precursor to Lean Manufacturing.
Mary Walton, The Deming Management Method (New York: Perigree Book, 1986). The author spent a considerable amount of time with Dr. Deming, and she personalizes his "profound theory of knowledge" in a way that is an easy read.
James Womack, Daniel Jones, Daniel Roos, The Machine that Changed the World: The Story of Lean Production (1990). Seminal work that published the work of MIT's International Motor Vehicle Program, introduced the rest of the public to the lead production, and offers great insight into a manufacturing environment for those who have never had experience with it.
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